At Solacethread, we want every customer to be satisfied with men’s & women’s apparel purchased from our store. If you are not completely happy with your order, please read our refund and returns policy below.
Return Eligibility Window
You may submit a return request within 30 calendar days upon delivery receipt of your item(s).
All return packages must be shipped back to our designated return address within 7 days after your return application gets approved. Return requests beyond this time frame will not be accepted.
Item Condition Requirements
To qualify for return or exchange:
- Goods must be unworn, unwashed, unaltered, free of stains, makeup, perfume odor, pet hair or any visible signs of use.
- All original hang‑tags, labels and original packaging must be fully attached and intact.
- Proof of purchase (order number / order confirmation email) is required.
We cannot accept returned items that show wear damage, missing tags, washed or modified. Items returned without prior authorization will be rejected and cannot be processed for refund.
Non‑Returnable Items
The below categories are final sale and not eligible for return, refund or exchange:
- Clearance / Final‑Sale marked items
- Personalized & custom‑made products
- Underwear, swimwear for hygiene reasons
How To Initiate A Return
- Send an email to support@solacethread.com with subject: Return Request‑[Your Order Number]
- Include your order number, item SKU, return reason and relevant photos if for defective / damaged issues.
- Our support team will review your request and send return instructions within 24‑48 business hours.
- Carefully repack goods and ship back following our guidance. Please do NOT send returns to any address other than our provided return location.
Return Shipping Cost
- For non‑defective returns (size issue, style dislike, change of mind): Customers bear return shipping fees. Original shipping cost at checkout is non‑refundable.
- If items arrive damaged, defective or we shipped wrong merchandise: Solacethread covers valid return shipping cost. You must report defects within 7 days after delivery and provide clear photo evidence.
Refund Process
Once we receive, inspect and approve your returned goods:
- Full refund will be issued back to your original payment method within 5‑10 business days.
- Please note banks or payment providers may take extra processing time for funds to show on your account balance, which is beyond our control.
- Partial refund will apply when only part of your order gets returned.
Exchanges
Size / color exchange service is available subject to product stock availability. Please specify your desired new size or color when submitting return email. Exchange shipping charges may apply, our team will notify you details upon review.
Order Cancellation
Orders can be cancelled for free before shipment is processed. Once the parcel has been dispatched, cancellation is no longer available, please follow our return procedure after receiving goods.
Policy Updates
Solacethread reserves the right to revise this Refund & Returns Policy at any time without prior notice. The latest version will always be published at https://solacethread.shop/.
If you have any questions about returns or refunds, feel free to reach us:
Email: support@solacethread.com